General Conditions of Sale

HQM2 is a Simplified Joint Stock Company, registered in the Trade and Companies Register under the RCSN° Dax B 838 850 402whose registered office is at 50, rue d’Amaniou – 40150 Angresse – France, and whose number Intra-community VAT is FR96838850402.

(To contact us:  contact ; phone: +33 (0) 7 89 23 46 56)

The HEJMO HOSTEL and HEJMO brands are trademarks of the HQM2 SAS company.

1. Preamble

The purpose of these general conditions (hereinafter the “General Conditions”) is to define the terms and conditions under which HQM2 SAS allows its customers (hereinafter the “Client (s)”) to benefit from the all the services, in particular reservations, available on this Site and described in more detail below (hereinafter collectively the “Services”). Several translations of these general conditions are offered in English and Spanish only for the purpose of facilitating the understanding of the document, but have no legal value.
Prior to any reservation of a Service on the Site, the Customer declares (i) that he is acting for personal purposes that do not fall within the framework of his commercial, industrial, craft, liberal or agricultural activity and (ii) have the full legal capacity allowing it to engage under these General Conditions.
The Customer is invited to carefully read these General Conditions, the prior acceptance of which is mandatory for the reservation of any Service offered on the Site. All Customers are advised to save and print these General Conditions using the standard features of their browser and computer.
HQM2 SAS reserves the right to modify or supplement, at any time, all or part of these General Conditions. In this case, the new version of the General Conditions will be available on the Site with its date of entry into force. Customers are advised to regularly consult the General Conditions to take note of any possible modification. In any case, the Customer will only be bound by the version of the General Conditions in force at the time when the Customer makes the reservation of his Service.

The Customer is solely responsible for paying, where applicable, all the technical means giving him access to the Site.

2. Description of services


HQM2 SAS offers on its Site (i) Hotel room reservation Services or other types of accommodation (“Accommodation Services”) (2.1.1) and (ii) additional services to said Services (“Additional Services ”) (2.1.2).

The Hosting Services and the Additional Services are hereinafter referred to together as the “HQM2 SAS Services”.


The Site allows the reservation of rooms in hotels or other types of accommodation operated under an HQM2 SAS brand (hereinafter together the “Establishments”).
The essential characteristics, availability dates, price, options offered, payment terms and special conditions of sale applicable to the selected rate (guarantee policies, cancellation conditions, time of registration, member rate conditions, etc.) of the Establishments offered are presented during the reservation process as described in article 3 below.
In this regard, it is specified that each Establishment has its own special conditions of sale applicable to the selected rate also available on the Site (hereinafter the “Special Conditions”) which are brought to the attention of the Customer before any reservation on the site. Site. Thus, by way of example, the Special Conditions can be detailed in the check-in and departure times, the guarantee policy, the cancellation period, access to WiFi, the specific conditions applicable to children, admissibility of animals as long as they are kept on a leash or in a cage in the common areas of the establishment (for hygienic reasons, animals are never allowed in the dining rooms).
Finally, in application of the regulations in force in certain countries, the Customer may be asked, on arrival at the Establishment, to complete a police form. To do this, the Customer will be asked to present an identity document in order to verify whether or not he must complete the police form..


The Site also allows the reservation of Additional Services, such as breakfast, the rental of an electric bike or a surfboard.

The Additional Services also cover travel services within the meaning of article 3.1 of Directive (EU) 2015/2302 of 25 November 2015 on package travel and related travel services, likely to form with Accommodation Services. either a “linked travel service” or a “tourist package” according to the criteria specified by the said Directive. This information is communicated to the Customer prior to the reservation of these services in the Special Conditions specific to each offer.

3. Reservation route

The Customer chooses any Service presented on the Site or those of its partners by following the route provided for this purpose.


Reservations for HQM2 Services are made by the Customer on the Site.

The reservation process varies according to the navigation and the Customer’s request; it includes the following steps:

– Step 1: information on search criteria for a destination, an Establishment and, where applicable, one or more Additional Services;

– the results and the selection of an Establishment and, where applicable, of one or more Additional Service (s);

– Step 3: details and characteristics of the selected Service (s), in particular if it is an Accommodation Service: the characteristics of the Accommodation (double room or dormitories, capacity of the dormitory, etc.), the length of stay, the options offered (example: breakfast, etc.), the total price of the reservation including the details of the applicable taxes, and all the applicable Special Conditions (guarantee policies, ‘cancellation, check-in time, etc.);

– Step 4: the summary of the reservation of the Service (s) with: (i) a reminder of the main characteristics (length of stay, characteristics of the Accommodation Service and / or Additional Service (s), amount including tax with details of applicable taxes) and, (ii) the Customer providing his contact details: either by identifying himself on an existing account, or by filling in all the mandatory fields (indicated by an asterisk) with the possibility of save this information by creating an account for a member of the Site or a member of the loyalty program offered by HQM2;

– Step 5: the finalization of the reservation of the Service (s) by the Customer with: (i) the information of the data of his means of payment, either in case of prepayment of the reservation, partial or total, before the stay , or in the event of a reservation guarantee request for Accommodation Services and: (ii) consultation and acceptance of the General Conditions and Special Conditions relating to the reservation before its validation by the Customer;

– Step 6: taking into account the reservation of the Service (s) by HQM2 and the Establishment concerned;

– Step 7: an email confirming the reservation of the Service (s) is sent to the Customer summarizing the Service (s) reserved, the price (s), the Special Conditions accepted by the Customer, the date of the reservation made, information relating to after-sales service and access to the General Conditions as well as the address of the Establishment to which the Customer can submit his complaints.

Any reservation is deemed to have been made upon receipt by the Customer of the confirmation email.

The Customer can make a reservation for HQM2 Services on behalf of one or more other person (s).

4. Price and payment


The prices relating to the reservation of the Services are indicated before, during and after the reservation.

For Accommodation Services, the prices indicated are per room for the number of person (s) and the date selected.

When confirming the reservation of a Service, the total price is indicated to the Customer in the amount including tax in the commercial currency of the Establishment (which in some cases may be different from the local currency of the Establishment) and n ‘ is only valid for the period indicated on the Site.

If the total price of the reservation of the Service is debited at the Establishment in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the Customer. Note that if a conversion of the currency confirmed on the reservation into another currency appears on the Site, it is given purely as an indication and not contractual, taking into account in particular the possible evolution of exchange rates between the date of reservation and the dates of stay at the Establishment.

Unless otherwise stated on the Site, options (for example, breakfast, half board, full board, etc.) which are not offered at the time of booking the Service are not included in the price.

The tourist tax, presented when booking the Service, is to be paid directly on site to the Establishment, except in the case of online prepayment before the stay where this amount may be included

The prices take into account the VAT applicable on the day of the reservation and any change in the rate applicable to the VAT will be automatically reflected in the price indicated on the invoice date.

Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the price indicated on the date of invoicing.

Finally, certain promotional offers are only available on the Site and are sold exclusively on the internet and under no circumstances at the reception of the Establishment.


The Customer communicates his payment data either (i) to prepay the reservation before the stay, (ii) or as a guarantee of the reservation, indicating directly, in the area provided for this purpose (entry secured by SSL encryption) when ” it is a bank card, the bank card number, without spaces between the figures, as well as its validity date (it is specified that the bank card used must be valid at the time of the stay) and the visual cryptogram as part of a prepayment via the payment platform mentioned below.

HQM2 chose Caisse d’Epargne to secure online payments by credit card. The Customer’s payment card is subject to a validity review by this partner and may be refused for several reasons: card stolen or blocked, limit reached, entry error, etc. In the event of a problem, the Customer must contact his bank on the one hand, and the Establishment or any other entity, on the other hand, to confirm his reservation of the Service and his method of payment.

The online payment methods (cards, wallet, etc.) available and mentioned on the payment page of the Site, can be Visa and Mastercard, PayPal. This list is subject to change.

In the event of payment to the Establishment or any other entity, each Establishment or any other entity may accept different means of payment but the Customer must present to the Establishment the bank card which enabled him to guarantee the reservation or to make the prepayment. . The Institution may also ask him to present an identity document for the purposes of preventing bank card fraud.

If the Customer has not prepaid their stay online, the Establishment may ask the Customer, upon arrival, for a security deposit or an authorization to debit the bank card in order to guarantee payment of the sums corresponding to the services consumed. on the spot

In the event of a “no show” of a reservation of an Accommodation Service (ie reservation not canceled by the Customer who does not show up) guaranteed by credit card, the Establishment will debit the Customer, as a lump sum compensation. , the amount of the first night on the credit card that was given as a guarantee for the reservation and any additional nights in the reservation will be canceled free of charge, unless otherwise indicated in the Special Conditions.

At the time of prepayment, the amount that is debited when booking the Service includes the total amount indicated at the time of booking (including all applicable taxes) and, where applicable, the price of the options selected by the Customer, such as as described in article 4.1 above.

5. Cancellation or modification of the reservation of a service

For Accommodation Services (reservation of rooms in an Establishment or other types of accommodation), the Customer is reminded that he does not have the right of withdrawal provided for in Article L. 221-18 of Consumer Code, in accordance with Article L. 221-28 paragraph 12 of the Consumer Code which excludes this right for contracts relating to the provision of accommodation services which must be provided on a date or on a fixed period.

For each Service reservation, the Special Conditions specify the conditions for canceling and / or modifying the reservation.

Reservations with prepayment cannot be subject to any modification and / or cancellation. The deposit (amounts paid in advance) will not be refunded. In this case, it is mentioned in the Special Conditions.

When the Special Conditions allow it:
• the cancellation of the reservation of a Service can be done directly on the Site through the “View or cancel your reservation” section;
• Modification of the reservation of a Service can be made directly with the Establishment, whose contact details, in particular telephone numbers, are specified on the reservation confirmation sent by email..

In the event of interruption of a Service by the Customer, the full agreed price will be cashed. In the case of reservation with prepayment before the stay, no refund will be granted.

In the presence of an Accommodation Service, unless expressly stipulated otherwise in the Special Conditions, the Customer must leave the room of the Establishment before the time indicated by the Establishment, generally 11.00 a.m. on the day of the end of the reservation. Otherwise, he will be billed for an additional night.

6. Commitments and responsibility of the client

The Customer is solely responsible for his choice of Services on the Site and their suitability to his needs, so that HQM2 SAS cannot be held liable in this regard.

The Customer is also solely responsible for the information communicated when creating his account and / or when booking a Service. HQM2 SAS cannot be held responsible in the event of erroneous or fraudulent information communicated by the Customer. In addition, only the Customer is responsible for the use of his account and any reservation made, both in his personal name and on behalf of third parties, including minors, except to demonstrate fraudulent use not resulting from any fault. , nor negligence on his part. In this regard, HQM2 SAS must be immediately notified of any misappropriation or fraudulent use of its email address to customer service, the contact details of which are specified in Article 9.

The Customer agrees to use the Site and the Services offered therein in compliance with applicable regulations and these General Conditions. In the event that the Customer fails to fulfill his obligations under these General Conditions, the latter is liable for the damage caused by him to HQM2 SAS or to third parties. As such, the Customer agrees to guarantee HQM2 against all claims, actions or remedies of any kind which may result therefrom and to indemnify it for any damages, costs or compensation whatsoever relating thereto.

The Customer, in particular, undertakes by making a definitive reservation of a Service, to pay the price thereof and to comply with the Special Conditions relating thereto. Indeed :
– Any reservation or payment which is irregular, inoperative, incomplete or fraudulent for a reason attributable to the Customer will result in the cancellation of the reservation of the Service at the Customer’s expense, without prejudice to any action that HQM2 SAS could bring against this last ;
– Any behavior contrary to good morals and public order within the Establishment as well as non-compliance with the Internal Regulations of the Establishment, will lead the Director of the Establishment and / or any other service provider to request the Customer to leave the premises without any compensation and / or without any reimbursement if a payment has already been made. In the event that no payment has yet been made, the Customer will have to pay the price of the Services consumed before leaving the premises;
– The Customer also undertakes that the IT resources made available to him by the Establishment (in particular the WiFi network) are not used in any way for the purposes of reproduction, representation, provision or communication to the public works or objects protected by copyright or a neighboring right, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided in books I and II of the intellectual property code when this authorization is required. The Customer is also required to comply with the security policy of the Establishment’s internet access provider, including the rules for using the means of securing implemented in order to prevent the illicit use of resources. IT systems and to refrain from any act that undermines the effectiveness of these means.

7. Commitments and responsibility of HQM2 SAS

HQM2 SAS undertakes, as part of an obligation of means, to provide access to the Site and to the Services offered in accordance with the General Conditions and to act with diligence and competence and to do everything within a reasonable limit to to remedy any malfunction brought to its attention.

HQM2 SAS may however be obliged to temporarily suspend the Site without notice, in particular for technical maintenance reasons, without this entailing its liability.

The Customer acknowledges and accepts that HQM2 SAS cannot be held liable for any inconvenience or damage related to the use of the Internet network, including, without this list being exhaustive:
– poor transmission and / or reception of any data and / or information on the Internet;
– failure of any reception equipment or communication lines;
– any malfunction of the Internet network preventing the proper functioning of the Site and / or the reservation of Services.

The Site may refer to hypertext links to other websites published and managed by third parties for which HQM2 SAS disclaims all liability for the content of these websites and the services offered there. The decision to consult third-party websites is therefore the full and entire responsibility of the Customer.

8. Force majeure

Neither party can be held liable to the other party in the event of non-performance of its obligations resulting from a case of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs. The cases usually recognized by the case law of the Court of Cassation are considered as cases of force majeure. If the case of force majeure were to last more than thirty (30) days from its occurrence, these General Conditions may be terminated by any of the parties without any of them being able to claim the award of damages.

In the event of force majeure or another exceptional event that prevents the Service from being carried out and in particular the establishment of the reserved establishment room available to the Client, the Establishment may reserve the right to accommodate the Client, totally or partially. in an Establishment of equivalent category or perform a Service of the same nature, subject to the prior agreement of the Customer.

9. Customer service and complaints

For any request or complaint relating to a reservation of a Service on the Site, customer service is at your disposal.

To contact us by email: :

To write to us: Customer Service – HQM2 SAS – 50 Rue d´Amaniou 40150 – ANGRESSE, FRANCE

To facilitate the processing of complaints, it is advisable to address complaints to customer service relating to the non-performance or improper performance of the Services in writing within eight (8) days after the date of performance of the Service.

10. Personal data

HQM2 SAS implements the processing of personal data for which it is responsible.

The Customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the responses and information by the presence of an asterisk.

Failure to provide information identified as mandatory, HQM2 SAS may not be able to register a reservation, manage the Customer’s participation in the loyalty program and manage the latter’s complaints.

By writing to, the Customer has the right to request access to their personal data, their rectification, erasure, limitation or opposition to processing, the portability of their data, as well as the possibility of giving instructions on how these data should be processed after his death. The Customer also has the right to lodge a complaint with a supervisory authority.

The personal data of the Customers will be kept in accordance with the legislation in force and the applicable limitation periods.

HQM2 SAS may send by email to Customers who have agreed to receive commercial prospecting, its “newsletter” (newsletter), promotional offers, a satisfaction questionnaire following their stay by making available from the Customer an unsubscribe link at the bottom of each commercial prospecting email.

11. Miscellaneous

The entry of the required banking information as well as the acceptance of these General Conditions and the Special Conditions by electronic means constitutes an electronic contract between the parties which constitutes proof between the parties of the reservation of the Service and of the exigibility of the sums due in execution. of said reservation.

The General Conditions and the Special Conditions applicable express all the obligations of the parties. No other condition communicated by the Customer can be incorporated.

In the event of a contradiction between the Special Conditions and the General Conditions, the Special Conditions will be the only ones applicable for the obligation in question. In the event of a contradiction between, on the one hand, the general conditions of any kind whatsoever, of a partner and on the other hand, these General Conditions, the stipulations hereof shall be the only ones applicable for the obligation in question.

If one or more stipulations of the General Conditions are held to be invalid or declared as such in application of a law, a regulation or following a decision which has become final of a competent court, the others stipulations will retain all their force and scope.

The authentic language is French. If the General Conditions were to be translated into a foreign language, the French language will prevail over any other translation in the event of dispute, litigation, difficulty of interpretation or execution of these conditions and more generally concerning the relations existing between the parties.

The Customer acknowledges and accepts that HQM2 SAS may assign these General Conditions as well as all the rights and obligations attached to them, to any third party, without the prior written consent of the Customer. The Customer accepts that such an assignment releases HQM2 SAS for the future. The Customer may not assign the General Conditions, nor the rights and obligations attached to them to third parties without the prior written consent of HQM2.

12. Applicable law and dispute resolution

The General Conditions are governed by French law, without hindering any mandatory protective provisions that may apply in the country of residence of consumers.

In the event of a dispute relating to these General Conditions, the Customer is invited to first contact customer service or the Establishment to try to resolve the dispute amicably.

In the event of a negative response or the absence of a response within sixty (60) days of the referral, the customer is informed by HQM2 SAS of the possibility of resorting to a conventional mediation procedure or any other method. alternative dispute resolution, under the conditions provided for in Title I of Book VI of the Consumer Code.

13. Special conditions of sale

13.2 Cancellation / modification for individuals

Flexible rates can be canceled / changed free of charge until D-2. After this deadline, the cancellation / modification fee will be 100% of the amount of the reservation.

13.3 Towels and linen

Towels are only included in DOUBLE and TWINS rooms. In other room types, a towel is available for hire for EUR 5 for the duration of the stay. Beds are made in the DOUBLES and TWINS rooms.

13.4 Check-in / Check-out

Arrival time: 3:00 p.m.

Departure time: 11:00 a.m.

13.5 Restrictions – Check-in / Check-out

For safety reasons, an age restriction of + 16 years old may apply in some hotels for unaccompanied minors. Guests under 18 are not allowed in shared rooms. All minors must be accompanied and are placed under the responsibility of the accompanying adult (s).

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